Customer Service

Uphold doesn’t offer many options for customer service. Users can request help via ar reach out to the company through its

Currently, Uphold doesn’t offer a live chat feature or a phone number for users who need immediate help. It’s also unclear which ADA tools are available to users needing additional assistance.

Customer Satisfaction 

Overall, Uphold services receives poor marks from customers and has an average 2.1 out of 5-star rating across over 6,000 reviews on Trustpilot. Multiple users mention issues related to communication and account lockouts, as well as delays in authenticating profiles.

Despite a large amount of negative feedback, some reviews of Uphold are positive. Users who praise this exchange mention that they appreciate its product offerings, the overall simplicity of the platform, and the ability to earn crypto rewards.

Account Management

Uphold users can access their accounts via the company website or its mobile apps. Once logged in, you can use the online dashboard or mobile app to buy, sell, and trade assets; review your portfolio; and more. However, given that Uphold offers few options for customer support, users will likely be mostly on their own with managing their accounts.

How Uphold Compares to Other Cryptocurrency Companies

The growth of the cryptocurrency market and the number of exchanges available makes it difficult to know which platform is ideal for your needs. Here’s a look at how Uphold compares to BlockFi, another popular cryptocurrency exchange.

Uphold vs. BlockFi 

Uphold and BlockFi both offer user-friendly platforms to buy, sell, and trade crypto. However, there are some unique differences between the two exchanges.

• Uphold offers almost 100 cryptocurrencies available for trade, while BlockFi supports just 16 cryptocurrencies.
• BlockFi lets qualified borrowers take out loans backed by their crypto holdings, while Uphold doesn’t offer this option.
• Uphold offers a cryptocurrency rewards debit card for users, and BlockFi offers a cryptocurrency rewards credit card.
• Uphold lets users buy, sell, and trade across asset classes while BlockFi does not.

FINAL VERDICT

Despite its wide selection of cryptocurrencies and advanced security features, Uphold receives poor reviews from customers. Problems with customer service and account lockouts make it a challenging platform for some users.

That said, Uphold’s unique features like multi-asset trading and the ability to earn crypto rewards via the Uphold Card may make it an attractive platform to certain users. However, it’s a good idea to research different crypto exchanges and compare options before you sign up.